We own four Whirlpool appliances: a dishwasher, refrigerator, washer and dryer. The washer began having issues just after the warranty period ended. Recently more issues arose with this three year old washer. The white cycle stopped working. The normal cycle stopped working. And then it died on every cycle. Turns out the electronic circuit board has failed. Repairs were estimated at more than $400, almost the price of a new washer. So I thought I'd call Whirlpool and see if their customer service department is really service-oriented.
After waiting on hold for more than ten minutes, the customer services representative assured me there was nothing she could do since the washer is past the limited one year warranty period. I asked to speak with a manager, waited on hold for another ten minutes, and was told the same thing: the machine is no longer within the warranty period, so Whirlpool can't (read won't) help.
Moral of the story: NEVER BUY WHIRLPOOL AGAIN. And tell everyone you know not to buy Whirlpool products.